Pioneer Credit Recovery

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For faster service or to make a payment, please reference the 800 number in the Pioneer letter you have received to contact your collection representative.

Business Hours: Monday through Friday, 8am to 5pm EST

Arcade Office
PO Box 158
Arcade, NY 14009
(585) 492-1234
(800) 836-2442

Perry Office
PO Box 20
Perry, NY 14530
(585) 237-7000
(800) 515-3102

Jobs Hotline
(866) 441-2623

For NYC residents only - The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

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